Urban Outfitters Sales Associate (10hr & 15hr Contract) - Metrocentre, Gateshead

This position is located at Upper Red Mill 19 red Path Way, Newcastle, , NE119HX United Kingdom

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands 

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

Availability & Start Date

For the 10hr position (one vacancy), we are recruiting for the following as part of the Service Team.

Two five hour shifts, 12-5pm / 4:30-9:30pm - a must.

Proposed start date: w/c 16th August 2026

For the 15hr positions (two vacancies), we are recruiting for the following as part of the Delivery Team.

Three five hour shifts, Mon / Wed / Fri 8am - 1pm - a must.

Proposed start date: w/c 16th August 2026

#UrbanEU 

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.